Our approach to working with you

A partnership attuned to your unique business challenges

Get A Dedicated Expert

Each of our clients is assigned a senior consultant, allowing you direct access to relevant expertise. They will help guide the project through to completion. To complement this, you will be assigned a fully dedicated team with whom we proactively encourage direct relationships to ensure the best communication and successful outcomes.

Senior consultant meeting with client

Technology Agnostic

Each of our clients is assigned a senior consultant, allowing you direct access to relevant expertise. They will help guide the project through to completion. To complement this, you will be assigned a fully dedicated team with whom we proactively encourage direct relationships to ensure the best communication and successful outcomes.

Aerial view of a desk with notebooks, colorful sticky notes, and a cup of tea

Industry Agnostic

Each of our clients is assigned a senior consultant, allowing you direct access to relevant expertise. They will help guide the project through to completion. To complement this, you will be assigned a fully dedicated team with whom we proactively encourage direct relationships to ensure the best communication and successful outcomes.

Andrew Curry and Marc Bowers participating in a strategy workshop

Supporting Internal Communications

Each of our clients is assigned a senior consultant, allowing you direct access to relevant expertise. They will help guide the project through to completion. To complement this, you will be assigned a fully dedicated team with whom we proactively encourage direct relationships to ensure the best communication and successful outcomes.

Lion and Mason team members discussing ideas and planning during a strategy workshop

Empower Your Team

Each of our clients is assigned a senior consultant, allowing you direct access to relevant expertise. They will help guide the project through to completion. To complement this, you will be assigned a fully dedicated team with whom we proactively encourage direct relationships to ensure the best communication and successful outcomes.

Audience members listening and engaging during a Lion and Mason event

FAQ's

We specialise in UX, UR, UI, and Service Design projects, covering everything from user research and accessibility audits to full-service digital transformations. Whether you need a small usability review or a large-scale service redesign, we tailor our approach to fit your needs.

We take a collaborative, transparent approach, working closely with your team to understand challenges and deliver meaningful solutions. We offer flexible engagement models, from short-term consultancy to full project delivery, ensuring our work fits seamlessly into your workflow.

Our expertise spans multiple industries, including higher education, healthcare, finance, and e-commerce. We adapt our process to suit different sectors, ensuring our research and design solutions align with industry-specific user needs.

Project timelines vary depending on scope, but most engagements range from a few weeks to several months. We provide clear timelines upfront, with defined milestones to keep things on track and ensure progress is visible throughout the project.

Our pricing depends on the project scope, complexity, and level of engagement required. We offer flexible pricing models, including fixed-price projects, time-based consultancy, and retainers. Get in touch, and we’ll provide a tailored estimate based on your needs.

Starting is simple—just reach out! We’ll set up an initial conversation to understand your challenges, goals, and requirements. From there, we’ll outline the best approach and create a plan to get things moving.